Membership Benefits
FOCUS Broadband is a membership cooperative. As such, our members are the owners of the company, they elect the Board of Directors. Members are invited to attend the Annual Meeting at which they can hear the annual financial report, listen to the reports from both the President and the Manager, and learn about cooperative products and services.
Another benefit of the cooperative way of business is the annual allocation of capital credits to the members. As a membership cooperative, FOCUS Broadband refunds to its members portions of revenues not used for expenses in a given year. Capital Credits are each member’s portion of the operating margins (or profits) of the cooperative. At the discretion of the Board, and when financial conditions warrant, these credits are paid in cash to the members.
Any person over the age of 18, a partnership, a corporation or other legal entity located in FOCUS Broadband’s cooperative service area may become a member of the cooperative by purchasing broadband or telephone services from the company and by meeting all requirements established by the company.
As a member-owned cooperative, FOCUS Broadband operates according to bylaws that help guide our governance and outline the rights and responsibilities of our members. Review our bylaws to learn more about the principles and policies that guide our cooperative.
We’ve given back over $70.18 million to our customers.
Capital Credits
When the Board of Directors approves a refund for a given year, these refunds are mailed to the address on file for members who had service during that year. Refunds that are returned to the cooperative are placed in an Unclaimed Capital Credit Checks account and are available to members presenting the proper identification or legal beneficiaries of deceased members’ estates when accompanied by the appropriate documentation.
Discounted Retirement for Deceased Members
Individuals authorized to act on behalf of a deceased member's estate may apply for the discounted retirement of capital credits. Applicants must complete the application and provide the required supporting documentation, including a death certificate and applicable estate documents. Applicants are encouraged to submit their completed application and supporting documents electronically through a secure link provided upon request by the FOCUS Broadband Financial Services Department. Applications may also be submitted by mail.
Submit Electronically via Secure Link:
To request a secure upload link, contact the Financial Services Department at 910-755-1645.
Submit by Mail:
FOCUS Broadband
PO Box 3198
Shallotte, NC 28459
For questions or assistance completing the form, call 910-755-1645.
Unclaimed Property
FOCUS Broadband may hold funds or payments that have been returned or otherwise remain unclaimed. This may include unclaimed capital credit checks, customer refunds or deposits, vendor payments, or other funds payable by FOCUS Broadband.
If you believe FOCUS Broadband is holding unclaimed funds payable to you or an estate or business you are authorized to represent, complete and submit the Property Claim Form.
Download the Property Claim Form
Mail the completed application and required documentation to:
FOCUS Broadband
Attn: Unclaimed Property
PO Box 3198
Shallotte, NC 28459
For questions or assistance completing the form, call 910-755-1645.
